Planning Your Move

When should I arrange a quotation?                                                                                                                                                         

It is important not to leave your search for an international relocation company until the last minute. Give yourself plenty of time to arrange relocation quotations, appoint a relocation company and finalize all of your arrangements.

We recommend you make contact a minimum of twelve weeks prior to your planned moving date.

How is the cost calculated?                                                                                                                                                                        

The cost of sea freight and road freight shipments are based on the total volume of your goods. This is calculated by multiplying the length, breadth and height of the items, to give a total volume in cubic feet.

Air freight shipments are calculated on either the actual gross weight or the volume weight of the goods, whichever is greatest.

Your Relocation Consultant will be able to accurately measure your goods at the time of the survey and provide a relocation quotation based on this measurement.

Estimate of volume - How does it work?                                                                                                                                                                                              
Your Relocation Consultant will go with you through each room of your home in order to list all of the items that you wish to include in your removal.

All our Relocation Consultant are trained to have a keen eye so that by guiding them through your home and by showing them an exhaustive description of what needs to be moved, they will be able to come up with a very detailed and accurate estimate of the final volume to be moved.

You will then receive a service offer based on your needs and on the estimated volume we calculated.

What does the quote include?                                                                                                                                                                    

No two relocations are the same, so Newland’s quotation will be specifically tailored to your individual requirements.

But some things are always included:

• Supply of all new packing materials
• Packing of your household goods and personal effects by trained, experienced packers
• Preparation of an itemized inventory
• Collection from your home
• Crating/containerization and delivery to the terminal
• Preparation of all export documentation and all import documentation for the completion of Customs and Agricultural Clearances
• Payment of terminal charges
• Delivery direct to store/residence within a 50km radius of the destination port
• Unpacking and clearance of all waste materials on day of delivery, as required.

The quotation will exclude any import duties or taxes due in various countries, quarantine examinations if ordered or storage if required.

Your Relocation Consultant will be happy to explain this to you during the survey.

How far ahead should I book?                                                                                                                                                                  

Ideally, you should confirm dates as soon as possible, as dates are often booked up well in advance.

Newland will always aim to match the dates you require, but please keep in mind that some seasons (particularly summer and days around Christmas holiday) are busier and more expensive than others, so it will help if you can be flexible.

All commitments made prior to departure will be carried out by dedicated Newland’s partners at the other end of the move.

Does Newland offer Goods in Transit insurance?                                                                                                                                     

While Newland's professional crews will always securely pack your belongings, it is important to remember that your goods will be traveling by ship, plane, truck or other mode of transport—each of which carries inherent risks.

For your peace of mind, we offer ITI insurance that provides full replacement cost coverage on a door-to-door, on an all-risks basis.

As well as offering lump sum or full detailed inventory options, additional protection is available to cover pairs and sets, electrical and mechanical derangement and damage through mold and mildew.